Support
AI Family Locator — family location sharing, arrival alerts, SOS and a Family AI assistant.
We reply within 2 business days. Please include your iPhone model and iOS version.
Frequently asked questions
How do I add a family member?
Tap “Add family member” on the map and share your invitation code or link. The other person installs the app and enters the code on their phone.
A family member’s location is not updating.
On their phone: Settings → AI Family Locator → Location → “Always” and Precise Location on; keep Low Power Mode off; make sure Background App Refresh is on and the app has not been force-closed.
I don’t get arrival or SOS notifications.
Allow notifications for the app in iOS Settings and set location access to “Always” on the phone of the person you want alerts about.
How do I cancel my subscription?
Subscriptions are managed by Apple: Settings → [your name] → Subscriptions → AI Family Locator. Deleting the app does not cancel a subscription.
How do I restore Premium on a new phone?
Open Profile → Restore Purchases while signed in with the same Apple ID.
How do I delete my account and data?
Profile → Delete account. Your profile, places and location history are deleted from our servers.